Comcast follies on Jennifer Rice's Brand Mantra

I have great empathy for Jennifer Rice's recent experiences with Comcast and their horrible customer service. Our experiences with their poor service (for both cable and ISP support) are very similar..... See what she said:

I hate Comcast...:

"I normally don't rant about negative experiences on my blog, but I'm hoping that my little post about how much I hate Comcast will bubble up high in Google rankings and that SOMEBODY at that company might think about improving their customer experience. It's all about the power of the customer, baby. Might as well stop spending millions on smiley-face advertising to get new customers, because the viral nature of the blogosphere is guaranteed to counteract it...."